BistroAI FAQ — Everything You Need to Know

BistroAI answers calls 24x7, captures order, reservation, and guest inquiry intent, and routes outcomes in real time to your operations workflow. Orders push directly to your existing POS while your team tracks everything from an iPad-first station.

Learn more: See the complete 6-step flow

BistroAI is built for any restaurant team that handles inbound calls, reservations, and guest inquiries. It supports fast-casual, full-service, QSR, fine dining, and multi-location operations with cloud-managed workflows.

Yes. BistroAI is designed to work with your current POS so most restaurants avoid major hardware replacement. Orders push directly from BistroAI into your existing POS in under 200ms.

BistroAI uses an iPad-first rollout model with fast onboarding. Your team gets: dedicated phone numbers, workflow configuration, POS integration validation, staff enablement training, and go-live support. Most restaurants are live within 2-3 weeks.

Yes. BistroAI is SOC 2 Type II ready and PCI-DSS compliant. All call data is encrypted in transit and at rest. Independent audits confirm our security posture, access controls, and incident response procedures. We meet enterprise-grade security standards.

Yes. BistroAI captures both reservation and order intent, confirms details with the caller, and routes each outcome to the right operational flow in real time. Reservations log to your system, orders go directly to your POS.

Yes. BistroAI helps restaurants capture call-driven opportunities that are often lost during busy service windows by answering and processing every call continuously. 10x ROI guarantee: if you don't see 10x return in 30 days, your money back.

Most restaurants go live 2-3 weeks after sign-up. BistroAI handles workflow setup, iPad station provisioning, POS connection setup, and staff training so teams can launch with minimal disruption. No hardware replacement needed means faster deployment.

Yes. BistroAI handles common guest inquiries — hours, locations, parking, menu details, dietary accommodations, delivery info — and routes complex requests to staff with full conversation context.

No. BistroAI supports independent single-location restaurants and multi-location groups equally. The platform is designed for fast onboarding with minimal operational disruption at any scale.

During peak service windows, BistroAI continues answering every call and capturing reservation and order intent while your front-of-house team stays focused on in-person guests. No missed calls, no dropped calls.

Yes. BistroAI can route complex or priority conversations to your team while still automating routine order, reservation, and guest inquiry workflows. Staff see full conversation history and caller context.

Yes. BistroAI supports multi-location teams with cloud-managed workflows, location-aware call routing, unified training, and consistent operations visibility across all stores. Central dashboard with ability to zoom into individual locations.

No. BistroAI is designed as an operations layer that works alongside your existing POS system. It focuses on call handling and order routing, not payment processing.

BistroAI Dashboard tracks: calls answered, call-to-order conversion rate, reservations booked, revenue secured, missed calls reduced, average order value, and full reconciliation reports. All data exportable for further analysis.